Refund policy
Return & Refund Policy
We value customer satisfaction and aim to provide high‑quality products. Please read this policy carefully before submitting a return or refund request.
Right to Cancel (14‑Day Cooling‑Off Period)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without providing any reason.
Conditions:
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You must notify us of your decision to cancel by email before returning the item.
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The item must be returned within 14 days of notifying us of your cancellation.
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The product must be unused, in its original condition, and in its original packaging.
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Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
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We will provide return instructions after your request has been approved.
Once we receive and inspect the returned item, your refund will be processed.
Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, you are entitled to receive goods that are as described, fit for purpose, and of satisfactory quality.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:
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Your order number
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Clear photos or videos showing the issue
Depending on the situation, we may offer one of the following:
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A full refund
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A partial refund
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A replacement product
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Or another appropriate solution
You may be required to return the faulty product, but this is not always necessary.
If a product is confirmed faulty, we will cover the return costs.
Refund Processing
Approved refunds will be issued to your original payment method.
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Refunds are typically processed within 5–10 business days after approval.
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Your bank or payment provider may require additional time to complete the transaction.
Returns Without Prior Contact
We strongly recommend contacting us before returning any item. Returns sent without prior communication may delay the refund process.
This does not affect your statutory rights under UK consumer law.
Contact Information
For all return, cancellation, or refund requests, please contact us at: